Questions & Order Support

Get answers to your Smelty candle questions about handmade products, shipping, returns, custom orders, and support. Complete FAQ guide for Sydney’s premium candle makers covering shipping FAQ candles, handmade candle answers, and order support.

1. What types of products does Smelty offer?

We offer a variety of handmade products including:

  • Scented candles (soy, beeswax, and limited editions)
  • Perfume oils and scented mists
  • Soaps and body care items
  • Workshops (candle, soap, and bath bomb making)
  • Bespoke and gifting options

2. Are all Smelty products handmade?

Yes! Every item in our range is lovingly handmade in small batches in Sydney, Australia, using high-quality, skin-safe, and planet-friendly ingredients wherever possible.

3. What are the main ingredients in your candles and soaps?

  • Candles: Soy wax or natural beeswax, premium fragrance oils, cotton or wooden wicks.
  • Soaps: Olive oil and other natural oils, essential oils, botanicals, and skin-safe additives.

4. Is Smelty eco-friendly?

Absolutely. We carefully select ingredients that are clean, conscious, and locally sourced when possible. Our focus is on planet-friendly production you can feel good about using every day.

5. Do you use any animal-derived or synthetic ingredients?

Our candles are made from soy or beeswax, and we avoid unnecessary animal-based additives. All soaps and body products are free from sulphates and parabens, supporting sensitive skin.

6. What delivery options do you offer?

  • Australia-wide shipping: Free for orders over $150.
  • Local pickup: Available at Sydney market stalls (check our Events & Markets page).
  • International shipping: On request (please email us before ordering).

7. How long will my order take?

  • Standard orders: Typically dispatched within 2–5 business days.
  • Custom/bespoke: Varies based on project requirements; we will discuss delivery during consultation.

8. Can I order custom or bulk candles for events?

Yes! We love crafting bespoke candles for weddings, events, and corporate gifting. Visit our Bespoke page or contact us for details.

9. How can I book a workshop?

You can book directly on our Workshops page. Our workshops cover candle making, natural soap, bath bombs for kids, and special edition events.

10. What is your returns policy?

We want you to love your Smelty purchase. If you have an issue, please reach out at info@smelty.com.au within 14 days. Custom and bespoke items are non-returnable unless faulty.

11. Is Smelty available for wholesale or white/private label?

Yes! We supply wholesale, private, and white label solutions. Visit our Wholesale page for more information.